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Returns Form

Please fill in your details below and we will contact you as soon as possible regarding your return. Please ensure that you state whether you would like a refund or a swap to a different size if it is an item of clothing. 

Please do not send your goods back without receiving a goods return number from us. We will aim to forward you a returns number via email within 24 hours of your message. Once you have it please send your item(s) back to us using the address below with the unique returns number enclosed inside the parcel. This will help our team process the return quickly and accurately. 

Returns Address

F.A.O. ForestAndArb, Winchester Garden Machinery, Fair Lane, Winchester, HANTS, SO21 1HF

 Found on top right hand side of invoice that was enclosed with your goods. 
 The Postcode you inputted in the basket as your billing postcode 
 What are the goods? 

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When you have completed the form, please click the Send Details button ONCE, in doing this you will accept the Returns Policy below. 

 

Returns Policy

We only accept returns of products that have been opened if they are faulty or defective. When returning the products please provide a full description of the fault and return the defective products to us in their original packaging together with all warranty documents, manuals and accessories and any free gifts supplied. For your protection we would recommend that you use a Recorded Delivery Service and the products must be returned to the address specified by us at your own cost and risk.

*IMPORTANT - When returning any petrol powered Products all oil and petrol MUST be drained from the engine before you release the Products to a carrier. This is for the safety of the carrier firm.

If you require a different size or item, we will aim to process your request as soon as possible and ship a new size to you at our cost. If there is any extra payment required we will contact you on receipt of the original products back to us. If there is any partial refund due, will we process this on receipt of the original products back to us. 

REFUNDS POLICY

When you return a Product to us:

(a) because you have cancelled your order within a seven-day period of ordering we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We will process the refund on receipt of the original product back to us. 

(c) for any other reason we will examine the returned Product and will notify you if:

1.     we consider that the product is not defective and provide the reasons why we consider this  to be the case. You will then have 7 days in which to provide a response to this decision. If  we still consider that the product is not defective you will be required to arrange for the products to be collected at your own cost;

2.     we consider that the product is faulty but that the fault is covered by warranty

3.     we consider that the product was defective on delivery. If we consider that you are entitled to a refund we will confirm this via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the  day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect (in circumstances where we have  confirmed you are entitled to a refund) will be refunded in full, including a refund of the  delivery charges (if any) for sending the item to you and the cost incurred by you in returning  the item to us.

Please note that you have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.