We only accept returns of products that have been opened if they are faulty or defective. When returning the products please provide a full description of the fault and return the defective products to us in their original packaging together with all warranty documents, manuals and accessories and any free gifts supplied. For your protection we would recommend that you use a Recorded Delivery Service and the products must be returned to the address specified by us at your own cost and risk.
*IMPORTANT - When returning any petrol powered Products all oil and petrol MUST be drained from the engine before you release the Products to a carrier. This is for the safety of the carrier firm.
If you require a different size or item, we will aim to process your request as soon as possible and ship a new size to you at our cost. If there is any extra payment required we will contact you on receipt of the original products back to us. If there is any partial refund due, will we process this on receipt of the original products back to us.
When you return a Product to us:
(a) because you have cancelled your order within a seven-day period of ordering we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We will process the refund on receipt of the original product back to us.
(c) for any other reason we will examine the returned Product and will notify you if:
1. we consider that the product is not defective and provide the reasons why we consider this to be the case. You will then have 7 days in which to provide a response to this decision. If we still consider that the product is not defective you will be required to arrange for the products to be collected at your own cost;
2. we consider that the product is faulty but that the fault is covered by warranty
3. we consider that the product was defective on delivery. If we consider that you are entitled to a refund we will confirm this via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect (in circumstances where we have confirmed you are entitled to a refund) will be refunded in full, including a refund of the delivery charges (if any) for sending the item to you and the cost incurred by you in returning the item to us.
Please note that you have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.