Forest & Arb Knowledge Hub

LAST UPDATED JANUARY 2026 and correct at time of publishing, article will be updated as required. Up-to-date information available if required at www.haix.co.uk/faq

Our functional shoes come with a statutory warranty of 24 months for material and manufacturing defects. This warranty does not cover parts subject to natural wear and tear, such as outsoles. It also excludes damage and defects arising from the product's protective function. We are not responsible for damage caused by improper care or misuse. However, such damage can be repaired by us at cost price.

Correct cleaning and drying

Dirty shoes should be simply washed off using water and a brush. Do not attempt “fast drying” by placing shoes next to an open fire or stove or on the heating. This will change the shape of the shoe. Remove the inlay and stuff the shoes with newspaper, or use a shoe tree. Afterwards, allow the shoes to dry slowly in a well ventilated spot. We recommend that inlay should be regularly washed at a temperature of 30°. The inlay should be removed following each period of wear in order to accelerate the drying process.

Caring for your shoes using waterproofing sprays and shoe cream

When caring for all types of leather, you should only use conventional non-greasy shoe creams and impregnation agents or products that have been recommended by HAIX. Do not use dubbing or oil. Textile upper materials are best treated by using a waterproof spray. However, such impregnation agents will tend to dry out leather if used alone. Leather can become cracked and hard if shoe cream is not used. Applying cream to the creased part of the tongue will also help to remove the squeaky sounds that may occur with hydrophobised leather. This will also provide metal parts (rings, hooks etc.) with additional protection against oxidisation.