Product Safety Recall: ISC Reflex Original
Product Safety Recall: STOP using the original REFLEX mechanical hitch immediately and contact ISC for a free replacement.
This Product Safety Recall applies to every original REFLEX Mechanical Hitch, whatever its age, condition, inspection history or how it has been used
RECALLED PRODUCT : REFLEX Mechanical Hitch (original model), used for tree climbing, rope access, work positioning and rescue.
Part code: MH285
Serial numbers: Original REFLEX- all serial numbers If the serial number or marking is missing from the MH285 original REFLEX device, or cannot be read, treat the device as recalled.
Sale period: November 2025 to November 2026
Where sold: Worldwide, including the United Kingdom, Ireland, EMEA, North America, South America and Australasia. Sold through ISC dealers and distributors, online retailers, hire and training providers, and as part of equipment kits. Includes devices bought second-hand or received as gifts.
Not recalled: REFLEX V2 (part code MH285A1.2). PLEASE NOTE: The REFLEX V2 model features the letters ‘V2’ next to the word ‘REFLEX’, on the front (red) frame of the device. On the rear frame of the device, the part code reads, ‘MH285A1.2.
THE HAZARD
Accelerated wear on the top links can cause the device to slip unexpectedly on the rope. This could result in a fall from height. The wear may not be visible during a pre-use check or a periodic inspection.
WHAT YOU MUST DO NOW
1. STOP using your original REFLEX immediately and remove it from service, even if it appears to be in good condition.
2. Do not attempt to inspect, repair or modify the device so that you can continue using it.
3. Label the device "DO NOT USE" and keep it out of use. Do not sell, lend, hire or give it to anyone else.
4. If you use the device at work, tell your employer or the person responsible for your equipment immediately.
5. ISC is working to set up logistical channels, to enable free and convenient return shipping.
Please check the ISC REFLEX PRODUCT SAFETY NOTICE page for updates. In the coming days, ISC will post a link that will enable you to register your REFLEX devices for the recall program.
EMPLOYERS, EQUIPMENT MANAGERS, HIRE & TRAINING PROVIDERS
Remove every original REFLEX from service, including hire, loan and training stock. Make sure that every user is informed. Record the withdrawal in your equipment inspection and examination records. Please check the ISC REFLEX PRODUCT SAFETY NOTICE for updates. In the coming days, we will post a link that will enable you to register your REFLEX devices for the recall program.
YOUR REMEDY
Every owner of an original REFLEX is entitled to a remedy, free of charge, including free shipping. Full details of the options available to you, and how to register your device, will be published here: ISC REFLEX PRODUCT SAFETY NOTICE in the coming days. Options will include a free replacement REFLEX V2 device.
CONTACT ISC
Web (recall updates): https://www.iscwales.com/News/Product-Notices/
Email: sales@iscwales.com
Tel: United Kingdom: +44 (0) 1248 363 125 call charged at standard rates. [Mon-Thurs 08:00- 16:00, Fri 08:00-15:00 UK time]
DISCLAIMER: All Content published on this page is directly from ISC dated 10/11/2026. WGM/ForestAndArb have made all required information available to ISC for them to manage the recall of this device, and published all required information publicly. WGM ForestAndArb strongly urges all customers to heed this safety recall immediately and remove any affected original ISC REFLEX Mechanical Hitch (MH285) from service. WGM / Forest & Arb accepts no responsibility, liability, or accountability whatsoever for any loss, injury, damage, or incident arising from the continued use, handling, or failure of any device subject to this manufacturer recall.
